2/103 Cartwright Ave, Busby NSW 2168

Tel: 02 9826 7555

FAQ

How to see your Doctor:

We are a bulk billing family practice. Simply walk-ins system. Patients can choose the doctor they want to see or the first available doctor.  Emergency cases will have first priority. Longer consultations are available if needed. Please inform the reception beforehand.

 

Services Available:

General Practice Consultations, Routine Check-ups, Worker’s Compensation, Minor Surgery, Antenatal Care, Pap Smears, Pregnancy Tests, Counselling, Childhood and General Vaccinations, Skin Checks, Baby Clinic, Child Health, Diabetes Testing, Pathology Collection, Women’s Health, Men’s Health, Chronic Disease Management Plans, Health Assessments, Medical examinations for Pre-Employments, Driver’s License.

 

Fees & Billing Arrangements:

Most appointments are Bulk Billed. Where they can't be Bulk Billed then:

Standard consultations will be charged at $65 and the rebate from Medicare will is $37.05.

Longer appointments will be charged at $75 and the rebate from Medicare is $71.70.

The receptionist will advise you of the fees for longer consultations. There will be a charge of $3 for patients wishing to take an account.

EFTPOS is available.

 

Bulk billing is available for all children under the age of 16, Pensioners and Veteran Affair cardholders. Healthcare card holders will be charged a reduced fee.

 

Patients experiencing genuine financial difficulties, either temporary or permanent, are invited to discuss their situation with the doctor.

 

Recall & Reminder Systems:

Patients are encouraged to return to the surgery to discuss their results (pathology, scans, etc.), particularly if the treating doctor has requested them to do so. Even if initial tests are normal, further testing or treatment may still be required. However, should there be any abnormality with the results, the doctors will personally contact the patient via telephone to discuss otherwise a registered mail will be sent. Please let the reception staff  know promptly if you change your phone number or address to facilitate a more efficient recall system. For Preventative promotion, all patients of the Practice will automatically be on our national/state/local reminder/recall system for pathology results and health promotion. If you do not want to be on any of these reminder systems, please let us know so that we can take your name off the system.

 

After Hours Arrangements:

We endeavour to look after our patients are all times. When the surgery is closed, a doctor from Sydney Medical Service is available after       5 pm weeknights, after 11 am Saturdays and all day Sundays and public holidays for problems needing urgent medical attention. The after- hours phone number is (02) 8724 6300

 

24 Hour medical advice is also available by calling the GP Helpline on 1800 022 222.

 

If it is an emergency, please call 000.

 

Home Visits:

Home Visits are available for regular patients of the Practice in exceptional cases only and are subject to the doctor's availability. Please call early in the day so a visit can be organised. The doctor usually sees the patient before or after surgery, or at lunch time (1-2 pm). Standard Fee of $150.00 applies, however this is at the doctor’s discretion.

 

Telephone Access:

Doctors in the Practice may be contacted during normal surgery hours. If the doctor is with a patient a message will be taken and you will be advised by the receptionist when it is likely that the doctor will return your call. Your call will always be put through to the doctor in an emergency.

Email Policy

Whilst the Practice do have emails for internal correspondences and to other third parties such as insurance companies, other health professionals etc.. However the Practice email are NOT for patient's to use for informing us about any medical conditions they are suffering from as the doctor are unable to diagnose or treat without seeing the patient. There will be NO reply the email. It's best to come in and see a doctor.

 

Social Media Policy

The Practice do not use any social media.

 

Health Information Security (Privacy):

All health records are confidential and are securely stored electronically with password out of public reach.  Your personal information may be disclosed to other health professionals such as allied health providers and specialists for your continuity of care. Any other third parties requesting health information is required to provide the Practice with a written consent from the patient. You may access your health record with your doctor as a consultation or you may request a copy where an administration fee of $55 will apply. Copies of documents will only be released on provision of identification. All original medical records belong to the practice. If you would like a copy of our privacy statement, please ask the receptionist for one.

Further, the Practice is participating in the My Health Record uploads, thus if you wish to opt- out, you can do so by going into MyHealthRecord.gov.au to cancel or call Help line on 1800 723 471

 

Your Rights:

We are constantly striving to provide our patients with the best possible care and attention. If you have any problems, suggestions or complaints, we like to hear them. Please feel free to talk to the doctors or Practice Manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions and complaints are taken seriously. If you feel that you need to take the matter further and wish to discuss the matter outside the surgery, there are several options available, eg. NSW Medical Board (PH: 9879 2200) or Health Care Complaint Commission (PH: 1800 043 159) or Australian Commission on Safety & Quality in Health Care (PH: 9263 3633).